kjj2zp) - [Contact Sales]()

​ To learn more, see the sources I considered: [[1] Batch Calls Not Dialing](https://discord.com/channels/1186424376300679209/1474098908815949825) [[2] Outbound batch call error for US numbers despite valid E.164 formatting](https://community.retellai.com/t/outbound-batch-call-error-for-us-numbers-despite-valid-e-164-formatting/332) [[3] Streamline Calls with Retell AI’s Batch Dialer | Retell AI](https://www.retellai.com/blog/boost-operation-efficiency-with-retell-ais-batch-calling) [[4] Create Batch Call](https://docs.retellai.com/api-references/create-batch-call) [[5] Urgent: Batch Calls Ignoring Timezone Window - Executing at 3am](https://community.retellai.com/t/urgent-batch-calls-ignoring-timezone-window-executing-at-3am/410) ​

### Answer Based on similar issues reported by other users, there are several potential causes when batch calls show "ONGOING" status but don't actually dial [(1) ]() : Common Issues: 1. Phone Number Format - Ensure all numbers in your CSV are in E.164 format (

+1XXXXXXXXXX

for US numbers) with no dashes, spaces, or other characters [(2) ]() 2. Outbound Country Settings - Your

from_number

needs the destination country in its

outbound_allowed_countries

list . If this list exists but doesn't include the target country (e.g., "US") , calls will fail 3. CSV Format - Your CSV must include a header row with a "phone number" column [(3) ]() . Download the template from the dashboard to ensure correct formatting 4. Call Time Window - If you configured a

call_time_window

, verify the calls are being attempted within the allowed hours and timezone [(4) ]() [(5) ]() Immediate Steps: - Check your call history to see if there are any error messages or disconnection reasons - Verify your

from_number

configuration allows outbound calls to your target country - Re-download the CSV template and ensure your file matches exactly [(3) ]() - If using custom telephony, add a column

ignore e164 validation

with value

true

If the issue persists after checking these items, contact support through: - [Discord Community](

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.