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My conversation-flow agent is experiencing extreme...
# ❓・ai-evy-support
g
@AI Evy My conversation-flow agent is experiencing extreme delays in responding to the caller.
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Thanks for tagging me @Goopa Snoops. I'll look through relevant sources and get back to you shortly.
### Answer --- Here are some steps to troubleshoot and reduce latency in your Conversation Flow agent: ## Check Your Latency Metrics You can monitor latency of individual calls in the "Call History" section of your dashboard. [(1) ]() Key metrics to review: - **P90 (90th Percentile) **: 90% of calls have latency below this value - **Median (50th Percentile) **: Half of calls have latency less than this value - **End-to-End Latency**: Total time from when the user stops speaking until the AI begins responding Production voice AI agents typically aim for 800ms or lower latency to maintain conversational flow. [(2) ]() ## Optimization Recommendations **Change to a Faster LLM**: Use a more efficient language model to reduce response time. [(3) ]() **Change to a Faster TTS**: Implement a faster text-to-speech system for quicker audio output. ## Conversation Flow-Specific Considerations - Large prompts and many transitions in a node can add latency [(4) ]() - Complex tool coordination or multiple decision branches may impact performance [(5) ]() - Review your node transitions and ensure proper configuration ## Possible Platform Issues Community reports indicate there have been temporary infrastructure issues causing high E2E latency that were resolved by Retell's team (such as GPU provider issues) . [(4) ]() [(6) ]() If your agent was working fine previousl
y without any changes on your end, it may be worth checking [Retell's status page]() or reaching out to support. Would you like me to provide more details on any of these optimization approaches?
​ To learn more, see the sources I considered: [[1] Check actual latency](https://docs.retellai.com/reliability/check-actual-latency) [[2] ](https://www.retellai.com/resources/ai-voice-agent-latency-face-off-2025) [[3] Troubleshooting AI Voice Agent Issues | Retell AI](https://www.retellai.com/blog/troubleshooting-common-issues-in-voice-agent-development) [[4] All of our agent are slow this morning and it's killing our booking rate.](https://discord.com/channels/1186424376300679209/1463210656571461925) [[5] Conversation Flow has added latency between nodes.](https://community.retellai.com/t/conversation-flow-has-added-latency-between-nodes/777) [[6] Conversation flow agent stops speaking after calling function](https://discord.com/channels/1186424376300679209/1394277381782638672) ​
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.