### Answer Post-call analysis data typically becomes available after the call is analyzed, and you can access it through the dashboard's Call History tab, webhooks (

call_analyzed

event) , or the Get Call API. [(1) ]() A 5-minute delay is longer than expected. Here are some things to check: Verify there are no ongoing issues: - Check the [Status Page]() for any current performance issues. [(2) ]() Ensure calls are connecting properly: - Post-call analysis fields will not be populated for calls that were not connected or where no conversation took place. [(1) ]() - If the call has a disconnection reason like

dial_no_answer

,

dial_failed

, or

dial_busy

, the call status is

not_connected

and analysis may not be performed since no conversation occurred. [(3) ]() Check data storage settings: - If you've opted out of data storage/recordings, this can affect whether analysis data appears in Call History. One user reported that disabling the opt-out setting resolved their missing analysis issue. [(4) ]() Alternative access methods: - Instead of waiting for the dashboard to update, you can use the

call_analyzed

webhook to receive real-time notifications when analysis is complete. [(1) ]() - You can also retrieve analysis results programmatically using the Get Call API. If the delay persists after checking these items, please share a call ID so the team can investigate further.

​ To learn more, see the sources I considered: [[1] Consume the analysis data](https://docs.retellai.com/features/post-call-analysis-consumption) [[2] Second Node Response Delayed (~8 Seconds)](https://community.retellai.com/t/second-node-response-delayed-8-seconds/538) [[3] No "call_analyzed" webhook for some disconnection reasons](https://community.retellai.com/t/no-call-analyzed-webhook-for-some-disconnection-reasons/387) [[4] Post-Call Analysis](https://discord.com/channels/1186424376300679209/1339583616665255968) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

### Answer Thank you for providing the call ID. A 5-minute delay for post-call analysis to appear is not typical behavior based on the documentation, which indicates analytics data is updated in real-time. [(1) ]() Since there are no reported issues on the status page, this may require investigation by the Retell AI team. Similar issues with call history data have been resolved after users provided their organization ID to support. [(2) ]() To get this resolved: 1. Locate your organization/workspace ID (format:

org_XXXXXXXXXX

) - you can find this in Settings → Workspace 2. Share your org ID along with the call ID (

call_7d056cedb1fb36f8d8bd86e79cf

) in this channel or reach out to support In the meantime, you can try accessing the analysis data programmatically using the [Get Call API]() to see if the

call_analysis

field is populated there before it shows in the dashboard. [(3) ]() [(4) ]()

​ To learn more, see the sources I considered: [[1] Get analytics insight](https://docs.retellai.com/features/analytics-dashboard) [[2] Issues with exporting calls from call history](https://community.retellai.com/t/issues-with-exporting-calls-from-call-history/501) [[3] Consume the analysis data](https://docs.retellai.com/features/post-call-analysis-consumption) [[4] Get Call](https://docs.retellai.com/api-references/get-call) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.