Hi Retell Team, I’m writing because I’ve scheduled multiple meetings with your sales team through the official booking link. Each time, I receive confirmation and the meeting is added to the calendar, but unfortunately no one joins the call. This has happened more than once, and I’m trying to understand what might be causing the issue. Could you please clarify: • Whether the meetings are correctly assigned to a sales representative • If there are any technical issues with the booking system • How I can ensure that the next scheduled meeting will actually take place I’m genuinely interested in discussing the platform and potentially expanding usage, so I’d really appreciate a reliable way to connect with your team.

Hello @Matteo , can you share your email you used ?

matteventu7@gmail.com

and do you get an error when you schedule a meeting or what happens ?

I book a meeting and I receive all the confirmtion emails but when I join there’s none

I will let the team know and someone will contact you soon.

Ok, thanks. I booked another meeting for Monday 9 at 2.30 pm CET I hope I can talk to someone and get in touch

Can you tell me who you booked with the last meeting ? you can dm a screenshot of the information you got.

Can I dm you?

Sure

I’ve just sent you a dm @Omar Ashraf | Community Lead