Hi Retell Team, I’m reviewing my latest invoice and I noticed a charge of $80 under “Knowledge Base Hosting” (10 × Knowledge Base Hosting). I’m not fully understanding what this cost refers to and how it is calculated. Could you please clarify: What exactly does the “10 × Knowledge Base Hosting” represent? Is this related to the number of agents, documents, or environments? Is this a fixed monthly fee per knowledge base instance? How can I optimize or reduce this cost if needed? Thank you in advance for the clarification. Matteo https://cdn.discordapp.com/attachments/1477784375805480980/1477784375994355876/Screenshot_2026-03-01_alle_22.35.19.png?ex=69a60573&is=69a4b3f3&hm=71fa72cfb32e127e1d9a3327ddc2b398f5fb89a29ab5181a5fbfe0f7b36c6670&

Can you share your org id?

org_DXtfHrx135ptTUev

You have 20 KB , you are getting charged for 10 , because the first 10 is free then each one cost $8/month

If I reduce to 9 knowledge bases should I pay something?

Starting from the next billing cycle no.