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KYC Verification Failed: Government ID verificatio...
# ❓・bug-report
r
Account email; Aideneli03010301@gmail.com Ive tried my license multiple times and it wont work
k
A few quick things to check: Make sure the name on your license matches exactly what you used to sign up Ensure your ID photo is clear no glare or blur If you have a passport, try that instead it tends to work better If it still fails, just email support@retellai.com with your account email and ask for a manual KYC review they can bypass Persona and verify you directly.