### Answer Post-call analysis fields are not populated for calls that were not connected or where no conversation took place. [(1) ]() A few things to check: - Recording opt-out enabled? If you have the opt-out/compliance setting enabled to not store recordings, post-call analysis will not appear automatically. One user confirmed that disabling this setting allowed analysis to populate correctly. [(2) ]() - Call type: Post-call analysis variables are only populated after the call ends and are included in the

call_analyzed

webhook event, not the other webhook events. [(3) ]() If your calls are connected, have conversation, and recordings are enabled, but analysis still only appears after clicking rerun, this may be a bug worth reporting. Please open a ticket in the bug-report channel with details about your agent configuration and a sample call ID so the team can investigate.

​ To learn more, see the sources I considered: [[1] Post Call Analysis Overview](https://docs.retellai.com/features/post-call-analysis-overview) [[2] Post-Call Analysis](https://discord.com/channels/1186424376300679209/1339583616665255968) [[3] Discord message from @keshav3 on 2025-01-30](https://discord.com/channels/1186424376300679209/1186462578310910112/1334444968156332126) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.