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- when export all my records via the UI
# ❓・ai-evy-support
z
@AI Evy - when export all my records via the UI ... and sum the total on Excel , i get $45.21 ..why is my invoice showing me $45.24 ?
a
Thanks for tagging me @Zoloholic. I'll look through relevant sources and get back to you shortly.
### Answer The small discrepancy between your exported CSV total ($45.21) and your invoice ($45.24) is likely due to how Retell handles billing calculations: 1. **Rounding on short calls**: Retell rounds very short calls (under 10 seconds) up to 10 seconds for billing purposes. [(1) ]() [(2) ]() 2. **Per-second vs. per-minute display**: Dashboard pricing is shown per minute, but actual billing is calculated per second. This can cause slight differences when you manually sum exported data. 3. **CSV export filtering**: The CSV export may filter out or round certain call types differently than the actual billing system—things like ringing time, incomplete calls, or calls that never fully connected may be handled differently. The $0.03 difference you're seeing is consistent with these rounding behaviors across your call volume. If you need clarification on the specific charges, you can reach out to Retell AI support at support@retellai.com with your organization ID, and they can review your billing details. [(3) ]() [(4) ]()
​ To learn more, see the sources I considered: [[1] Discord message from @razazagoyal on 2025-11-24](https://discord.com/channels/1186424376300679209/1186462578310910112/1442471253683212370) [[2] Discord message from @razazagoyal on 2025-11-24](https://discord.com/channels/1186424376300679209/1186462578310910112/1442471243919134792) [[3] Urgent: Incorrect Concurrency Charge and Upcoming Invoice Review](https://community.retellai.com/t/urgent-incorrect-concurrency-charge-and-upcoming-invoice-review/709) [[4] Invoice already paid but demanding more](https://community.retellai.com/t/invoice-already-paid-but-demanding-more/724) ​
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.
z
@Shehroze -Support @Retell @Omar Ashraf | Community Lead @Colin - Integrations @ Retell AI @Shah - support @ Retell AI Hi Guys .. please can you advise further ,,, i need to understand where this $0.03 came from and how i should handle for this on my side...