​ To learn more, see the sources I considered: [[1] Send & receive SMS](https://docs.retellai.com/deploy/enable-sms) [[2] Phone number can send SMS](https://discord.com/channels/1186424376300679209/1387874084536193024) [[3] SMS is not sent.](https://discord.com/channels/1186424376300679209/1460659178120024096) ​

### Answer Since your campaign is approved, here are the next steps to get SMS conversations working: 1. Attach a Chat Agent to Your Number Once SMS capability is enabled, you need to attach a chat agent to the phone number. [(1) ]() The number will then be able to receive SMS and reply back to users. 2. For Inbound SMS After attaching the chat agent, inbound SMS should work automatically. You can optionally use the inbound webhook to filter and add context to inbound SMS messages. 3. For Outbound SMS You have two options: - Click the "Make an outbound SMS" button in the dashboard - Use the [Create Outbound SMS API]() to programmatically send messages Common Issues to Check: - If using a toll-free number with your own Twilio account, ensure the number is added to a Twilio Messaging Service [(2) ]() - If using Telnyx, note that SMS is not currently supported for Telnyx numbers [(3) ]() - Verify that

useInboundWebhookOnNumberCalled

is enabled in your phone number configuration if you need two-way SMS conversations [(1) ]() If you're still having issues, please share any error messages you're seeing so we can help troubleshoot further.

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.