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My Twillio number can't call my french number
# ❓・bug-report
m
Hi, I recently bought a twilio number on retell.ai and made a test phone call months ago. Today, it's not working and I get the message : "Error creating phone call The destination number is not allowed to be called. xxxxxxxx" Inbound and outbound allowed countries are set to France but still not working.
s
Hi @Mansour
Ensure the destination number is in E.164 format — e.g., +33XXXXXXXXX
m
It's the case
For further information, when I place a call to a french landline number (starting with +331), it works. The problem occurs when I try to reach a french mobile number (+336/+337). I think it can be caused by my phone operators or stuff like that blocking some calls.
s
@Mansour can you send your number and org id in my dm
m
Ok np
s
Hi @Mansour can you send call id