https://retellai.com/?utm_source=discord&utm_medium=seo logo
My Twilio Number Isn't Receiving or Sending Texts.
# ❓・bug-report
e
Hello, Campaign approved Feb 18, custom_sms_enabled still false on +19093445386. API PATCH silently ignores the field. SMS agents correctly attached. Please advise. Thank you!
s
Hi @Ezekyle44
Can you send your org id
e
@Shah - support @ Retell AI Sure thing - org_b7Cqrc4a48Dc5owz
s
Hi @Ezekyle44 I report this to internal team to look
e
Thank you!
s
Hello @Ezekyle44 , Team tested it and it is working. Make the first message a custom message and it will fix it.
e
Excellent, thank you. So user error then?
s
Their is no user error just add the first message in custom message
e
Acknowledged. Thank you!