Previous invoice paid late, but still I have paid completely, now this new invoice provided above is charging almost the same amount as the previous and I barely used it in this period.

Hi @MaracujaMan

Sure: org_QLH7s8vPbGuuExV7

Ok @MaracujaMan I report this to the team to look

Thanks, how long it should take?

I have reported it as soon get a reply me or other support member will reach out

@Shehroze -Support @Retell hello good morning, do we have any update yet? This is time sensitive.

Hi @MaracujaMan you are talking about invoices JAQKFXPR-0004 and JAQKFXPR-0005. Team reviewed these and don't see any unusual charges. You would have received the invoices on your email, so please look at the detailed line-by-line charges. Most of the charges are related to agent usage. You can also use the Usage page on the Billing dashboard to see cost per minute analytics. If you have a specific issue, you can tell me.

Thanks getting back to me Shah, the charges don't look to be correct, i barely use the ai the last cicle compared to the previous of this one around 97$ and this one 80$ so we are having a wrong tracking that we need to confirm

Hi @MaracujaMan I think you can look at the call history page and use the filters, export and aggregate. The logs show that it is usage based billing.