Hi Retell AI Support Team, I'm reaching out regarding an urgent issue affecting our production workflows. Our account (Org ID: org_TpB1CpI2UVx71f1t) has been flagged for a potential Terms of Service violation, resulting in repeated blocked outbound call attempts beginning on February 19, 2026. I emailed support@retellai.com with a request for assistance this morning, posted on the community, and am now posting here. @Omar Ashraf | Community Lead @Moshe Sheier I'm hoping you can help and help us get unblocked. I have not received any email from Retell support regarding why we have been blocked or how to lift it. BLOCKED CALL LOG • Feb 19, 10:47 PM ET – Jeff Gunderson (+12625273004) • Feb 21, 7:27 PM ET – Kevin May (+12243376792) • Feb 21, 8:58 PM ET – Jim Stemple (+18154030478) • Feb 21, 8:59 PM ET – Aidan Lynch (+19208720733) • Feb 22, 9:26 AM ET – Eileen Schroeder (+12628868543) • Feb 24, 6:28 AM ET – Unknown Return Inbound Caller (+12627584705) • Feb 24, 9:09 PM ET – Carol Stone (+18475023093) ABOUT THE BUSINESS We operate PropertyBots.AI, an AI-powered voice and SMS automation platform serving licensed real estate professionals and investors. The client in question is Royal Real Estate (royalresolutions.com) — a legitimate real estate services company. Our use case is outbound lead qualification for motivated seller leads, a standard and lawful application in the real estate industry. We only call sellers who submit online webforms and opt-in to be contacted by our client. COMPLIANCE DOCUMENTATION WE CAN PROVIDE We are prepared to submit any or all of the following upon request: • IRS CP-575 (EIN confirmation letter) for our LLC • Verified Brand and Campaign registration via A2P 10DLC • Client's business registration and website (royalresolutions.com) • Call scripts and agent prompts for review • Sample call recordings demonstrating compliant conversations

Hi @PropertyBots.AI Admin

kevin@propertybots.ai

Ok @PropertyBots.AI Admin I send this to team to look

Hi @Shehroze -Support @Retell we just received another suspension with the same problem. Can you please take a look and unblock our account? Thank you for your help

Hi @Moshe Sheier

Yes

Did you emailed again

Not as a response to the new suspension. I just replied to the previous email thread with request to release our account from the new suspension.

Delete this and send me the email you used

Ok. Sent from msheier.movingmarketplace@gmail.com

Ok @Moshe Sheier I send this to team to look

Thank you. Let me know if you need all attached documents again.

Hi @Moshe Sheier Your issue has been resolved

Thank you very much!!!