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Wrong agent conducted call despite correct overrid...
# ❓・bug-report
r
We have two outbound automations each using a different agent via 
override_agent_id
. On Feb 23, a call was created with the correct agent ID — confirmed in the API response — but executed by the wrong agent. Agents - Outbound Opener: 
agent_e7ef2727e9d5ed6b8b9e4eb6ae
- Vida Colectivo: 
agent_61856b2f6f87d0d09fd12c12ff
Affected calls - 
call_25b0d1e82d2cfbfaa5bb1f7cf4d
→ +542615175476 - 
call_28fd0af574bcdb62ba3e103d2e8
→ +542612654027 Request sent
Copy code
json
{"from_number":"+542614138019","to_number":"+542615175476","override_agent_id":"agent_e7ef2727e9d5ed6b8b9e4eb6ae","metadata":{"identificador":"2615175476"}}
API response confirmed 
agent_id: agent_e7ef2727e9d5ed6b8b9e4eb6ae
/ 
agent_name: Mayorazgo: Outbound Opener
Actual behavior Call was conducted by 
agent_61856b2f6f87d0d09fd12c12ff
(Vida Colectivo). Suspected cause Both automations ran concurrently at 11hs using the same 
from_number
with different 
override_agent_id
values. We believe Retell may have misassigned the agent internally after registration. Our n8n workflows and payloads have been fully verified. Could concurrent calls from the same 
from_number
with different 
override_agent_id
values cause agent misassignment?
s
Hi @River91218
I report this issue to the team to look what is happening.
r
let me know if you need more information or to share more about my n8n workflows
Hi, do you any update on this? or possible fix for this?
would you suggest to not run worflows at the same time if I'm going to use different agents?
s
Hi @River91218
Team looked at this, They don't see anything to suggest that the wrong agent was used. Post call analysis was performed by the right agent, and the agent is saved in the database. How do you know if was the other agent?
r
because one campaign is for car insurance, and the other health insurance. that is why there is 2 agent with different with different script. and the post call analysis it was that give me the hint that something its wrong, as it was asking health insurance question, to car insurance leads. it was the wrong agent that called that person
s
Hi @River91218 Team have checked on the calls' post call analysis variables, and they match the agent_e7ef2727e9d5ed6b8b9e4eb6ae agent https://cdn.discordapp.com/attachments/1475855082619932844/1477045711739687179/Screenshot_2026-02-28-01-51-25-47_abb9c8060a0a12c5ac89e934e52a2f4f.jpg?ex=69a35583&is=69a20403&hm=085f08bec6c3180011de141a454a75907a07f7f3dd28a5679f75ff9e5e5622f3& https://cdn.discordapp.com/attachments/1475855082619932844/1477045712050061343/Screenshot_2026-02-28-01-51-19-03_abb9c8060a0a12c5ac89e934e52a2f4f.jpg?ex=69a35583&is=69a20403&hm=8c8cd8258c51408b25c5858c9ba772927a3d1413b737e97d5330356505c19605& https://cdn.discordapp.com/attachments/1475855082619932844/1477045712372895915/Screenshot_2026-02-28-01-51-15-27_abb9c8060a0a12c5ac89e934e52a2f4f.jpg?ex=69a35584&is=69a20404&hm=252373f22e392b87130495e6e884bad5fb6cea4b427791f66ee052c5633127eb&
r
I found the problem. there was a wrong script on the draft version of that agent. sorry guys for the trouble. this is just a reminder that I'm human 😅
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