I’m reaching out regarding a TOS flag on my account that appears to be a false alert. My agent was paused for allegedly transferring to "unnamed specialists" without explanation, but our workflow is built entirely on explicit user consent and transparency. Details: Organization ID: org_KvW1tGOLPai67S9Z Impacted Agent ID: agent_f922c33d0c15cb0408692d20e0 Reason Cited: Lack of verifiable company/service explanation Why this is a false alert: Explicit Opt-In: We operate Fivemovers.com (Webfixe Solutions Inc.), where every lead provides express written consent to be contacted for moving quotes before we ever initiate a call. Detailed Identification: Our agent, "Steve," identifies himself as being from the "Moving Coordination Team" and references the user's specific move details (e.g., Flagstaff to Kissimmee) to provide context. Permission-Based Transfer: We only transfer the call after the user verbally agrees to speak with a specialist. I have already emailed support@retellai.com with my incorporation documents and signed partner contracts to verify our authority to represent these moving companies. Could you please help us with a manual review so we can unpause this agent and resume our operations? We take compliance very seriously and would appreciate your assistance in resolving this. Best, Moshe Sheier Webfixe Solutions Inc.

Hi @Moshe Sheier

msheier.movingmarketplace@gmail.com

Ok I share with the team

Thank you very much. Please let them know it is urgent as many of our clients are concerned about this outage of our service. Thank you

Hey @Moshe Sheier we got the email and are working on it

Thank you.

Hi @Moshe Sheier your account has been unsuspended

Thank you so much for the quick response and the help!