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Ticket - Unable to login.
# ❓・bug-report
t
Every time I attempt to login to retell the dashbard will not load. I get the following message: Error initializing the dashboard, please try again Please advise. Thomas R Beerman Consultant Company: BSA Health Consultants Phone: +1-954-204-9760 tbeerman@bsahealthconsultants.com https://cdn.discordapp.com/attachments/1474150313735884831/1474150314084008111/W5ysYncfHSnq5pUqG9RG9xynEQ9M1HPeObjEGncUj3XUKaDP1pel7xloafNJ2IFVOF1Vrc4CKaFf9FbEU1CZLngjcqFHtHLYPKHHNnJKUrkItvCcjU1tXnNIwEBADs.png?ex=6998ccf7&is=69977b77&hm=d42b419617a2365d673c631159b300e875b1b666862c7ad82739551be51d82fb&
s
Hi @Tom
I share this with the team to look
@Tom have you tried another browser
Hi @Tom It's look like the account is deleted.
t
The main account is now dev@bsahealthconsultants.com I need to be added as an admin user.
s
Which account is not been logged in
t
I am unable to log in with tbeerman@bsahealthconsultants.com. This was the original account. The main admin user was changed to dev@bsahealthconsultants.com for team access while I was away. Now we are trying to add my tbeerman@bsahealthconsultants.com account as an admin user on the dev@ main account. I can login, but I get the dashboard error.
I really need to get into this account if there is any way you can prioritize this request, please.
s
I have reported this to the team once get a reply me or team will get to you
t
Thank You
s
Hello @Tom it looks like the account is deleted.
t
which account?
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