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<@698250327287398401> <@605090813025976344> <@1335889378517585920> I am trying to set up a warm transfer which navigates an IVR menu when digits need to be pressed, which then rings the correct line at the business. If someone picks up, it should read the whisper message, then connect the caller to the human agent who answered the call and read the three way message, then disconnect. Instead, it isn't even making it through the IVR menu. Right now I just have it instructed to press digit 1 on one of my transfer functions just to test, but it doesnt seem like it is even getting that far.

call ID: call_a32fae00badbd86ecdbd76a3f46
agent ID: agent_e83e96bc254f23adb9870eaefb

attaching the recording as well.
https://cdn.discordapp.com/attachments/1474127192433889381/1474127195239874771/recording_5.wav?ex=6998b76f&is=699765ef&hm=c3df76baccdfd3dfbf1095b438363df9fade76554960553c60eb7f57d3103d62&

Hello <@150741689126879232> 
The target transfer was still speaking when the user disconnected before the transfer finished.

<@1405365110880338062> Thanks for looking into it. That was me testing it and I did not disconnect. It just hung up

<@150741689126879232>  increase the End call on silence and try again
https://cdn.discordapp.com/attachments/1474127192433889381/1474461993443397653/Screenshot_2026-02-20-22-44-54-20_abb9c8060a0a12c5ac89e934e52a2f4f.jpg?ex=6999ef3d&is=69989dbd&hm=eceb98b888a386c5cac8dc18e91e8e69dc50c60168c5fa32eae6af9fbb58c27f&

<@1405365110880338062> no luck. it seems like they are all reaching 'user hangup' at 30 seconds exactly every time.

I increased that and increased the detection timeout time on the 'Transfer only if a human answers' option

<@1335889378517585920> Any ideas on what could be going on with this? Really hoping to get this figured out so I can launch this next client's phone agent.

tl;dr is that the call is hanging up exactly at 30 seconds every time, and doesn't get a change to nagivate IVR.. I am not sure if that part will even work yet because it doesn't get far enough I don't think. disconnect reason is saying user disconnect but I am being disconnected at 30 seconds when testing, I am not hanging up.

<@698250327287398401> we used a transfer agent instead which seems to work for now, but something about that setup without a transfer agent is busted I think