### Answer For Knowledge Base sync issues, here are some things to check: Auto-Sync Settings For the "Scrape from Webpages" method, you can select auto-sync every 24 hours or manually sync anytime. [(1) ]() Manual Sync Option If auto-sync isn't working, try triggering a manual sync from the dashboard. Knowledge Base Auto Add Future Pages You can enable auto-add future pages for specific URL paths. Once enabled, any new pages added under those paths will be automatically detected, crawled, and kept up to date. For example, if you specify a domain like docs.retellai.com, any new pages added under that domain will be auto-crawled going forward. Troubleshooting Steps: 1. Verify the Knowledge Base is properly attached/selected for your agent 2. Check if you're using the correct agent version (make sure you haven't accidentally set your agent to an older version on the assigned phone number) [(2) ]() 3. Try manually triggering a sync 4. If using custom functions for large databases, consider using custom functions instead of Knowledge Base [(3) ]() If these steps don't resolve the issue, I don't have more specific troubleshooting documentation available. You may want to: Check out these potentially useful sources: - [Documentation]() - [Hire certified Retell partner]() Would you like me to try to answer generally based on my knowledge instead?

​ To learn more, see the sources I considered: [[1] Platform Changelogs | Retell AI](https://www.retellai.com/changelog) [[2] Discord message from @taafy on 2025-08-24](https://discord.com/channels/1186424376300679209/1186462578310910112/1409051754426798151) [[3] Discord message from @artiombic on 2025-08-28](https://discord.com/channels/1186424376300679209/1186462578310910112/1410598525259092059) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.