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I placed an outbound call that is almost a day and has not ended yet. 
I believe the call failed, but the status has never been updated, it still shows as ongoing

<@698250327287398401> Sure, call_1f774304006829914839f3f66e0

ill send this to the internal team to check on this

Hello <@406236612461199361> , this happens due a technical issue happend during the call , it will end soon with retell_error , and you will not be charged for it.

Alright. Thank you!
When that happens, do I need to do anything, or will retell handle those automatically?
Will webhooks be fired?

You don't need to do anything , retell will handle it, 
 unfortunately the webhook will not be fired.