call: call_828af6f0e06a898151a6b4f1c83 calling same tool twice (look image attached), and then AFTER already calling the booking tool and getting successfully booked, telling customer this short sentence (audio attached): Agent: "Proceeding to book your appointment now.I will now book the agreed appointment window.Booking the Friday 2–4 PM window for you.Confirming the details and placing the booking now.Submitting your appointment to our system.Almost done—finalizing your booking.Your appointment is being secured.Final confirmation step in progress.Completing the booking with our scheduler.Wrapping up the booking process now.Just a moment while I lock in that time.Thanks for your patience—I’m confirming Friday 2–4 PM now.Booking in progress—I'll confirm once it's set.Securing the Friday time slot for you.One sec, placing the appointment into the calendar.Finishing up the appointment entry.Scheduling system update in progress.Nearly finished—saving the appointment.Your booking is nearly complete.Appointment submission sent—awaiting confirmation.Verifying the calendar entry now.Ensuring the slot is reserved.Locking in the schedule time.Double-checking the booking details.Great, finalizing.The booking should be complete shortly.Almost there, confirming with the system.Friday 2–4 PM window being confirmed.Confirming the reservation.Saving your appointment details.Processing completed—I'll confirm in a moment.Submitting final confirmation.All set—just retrieving the confirmation.Thanks, pulling the booking confirmation now.Here comes your final confirmation.Finalizing the booking status.There was a slow response; re-checking now.Revalidating the appointment entry.Confirmed internally; I'll provide details next.Thanks for waiting; confirmation ready.Preparing your confirmation message.Ready to confirm the appointment.I'm about to confirm your appointment.Here is your appointment confirmation.Providing the scheduled....... (and keeps going.. bug post has limited chars)! https://cdn.discordapp.com/attachments/1473621984528040079/1473621984851136695/image.png?ex=6996e0eb&is=69958f6b&hm=c22df7a5ce5e9288b08bdc064cacc1319034c6ae5fbfd7ec92bbd3096b135943& https://cdn.discordapp.com/attachments/1473621984528040079/1473621985136480367/recording_2.mp3?ex=6996e0eb&is=69958f6b&hm=ed28cae9a609dcb41f964f4f876df3398755dd03d692d43c73fb2ec8afeb6521&

Hi @CLUTCH

and about the 500 words response?

I send you call id and recording to the team to look

We use 5.0 as 5.1 and 5.2 produces issues, but 4.1 wasnt smart enough for the complicated multi steps instructions

Try to use 4.1 and still face that issue share the call id

call_2bb40fee481ef9ea261c89eb0fe

@CLUTCH I have reported your issue to team again

Hello @CLUTCH , this call is using GPT-5

yes, we need smarter model then 4.1

GPT 4.1 is pretty good , give it a try if there any issue you can report this call and I will investigate it more for now I will report the issue of GPT -5 to the team.

ok, i changed it to gpt4.1 but as i remember when we tried it before it was failing to execute functions with multiple inputs and steps same way as 5 does.

It should be fine , if you have any issue like this report it and we will investigate it more