https://retellai.com/?utm_source=discord&utm_medium=seo logo
how do I disable automatic KB recall that's happen...
# ❓・ai-evy-support
c
@AI Evy how do I disable automatic KB recall that's happening on every call?
a
Thanks for tagging me @Codyx. I'll look through relevant sources and get back to you shortly.
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.
​ To learn more, see the sources I considered: [[1] Help - In Multi Prompt Mode, KB is invoked when not required](https://discord.com/channels/1186424376300679209/1385077075865632809) ​
### Answer --- I don't have documentation on a specific setting to completely disable automatic Knowledge Base (KB) recall on calls. However, based on community discussions, if you're experiencing unwanted KB invocations (especially in multi-prompt mode) , the recommended approach is to make your node instructions and transition path conditions more detailed and specific about when a KB response should or should not be triggered. [(1) ]() For example, in your prompts, explicitly tell the agent which information to take and from where, so it prioritizes your defined conversation flow over KB lookups. If you want to fully prevent KB usage, you would need to remove the Knowledge Base from your agent configuration entirely—but there's no documented toggle to selectively disable automatic KB recall while keeping the KB attached. Check out these potentially useful sources: - [List Knowledge Bases]() - [Delete Knowledge Base Source]() Would you like me to provide a general answer based on my knowledge, or do you have more details about your setup?