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Ring Duration Max Time is not enough
# ❓・bug-report
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Williams Reyes
02/10/2026, 5:05 PM
We need to be able to extend the ring duration to a value greater than 90000 ms. According to the API documentation, there is no way to do this from the backend either: ring_duration_ms integer If set, the phone ringing will last for the specified amount of milliseconds. This applies for both outbound call ringtime, and call transfer ringtime. Default to 30000 (30 s). Valid range is [5000, 90000].
https://docs.retellai.com/api-references/update-agent#body-ring-duration-ms
Could you help me to identify if there is a way to do it?
https://cdn.discordapp.com/attachments/1470828058561875998/1470828059123781794/image.png?ex=698cb6df&is=698b655f&hm=848c0aa5e99c9090f043e9b848a3c7778bbe5e68a0b5464617ad2531a878cd5c&
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Omar Ashraf | Community Lead
02/10/2026, 5:10 PM
Hello
@Williams Reyes
, currently the max duration is 90 sec , I can make a feature request and can you share the org id.
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Williams Reyes
02/10/2026, 5:39 PM
Hi, Omar, yes, I would appreciate your support with the feature request. I would prefer not to leave the org id here publicly
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Omar Ashraf | Community Lead
02/10/2026, 5:48 PM
you can dm it me
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