Hello everyone, I'm having a very serious issue that's causing a lot of problems for my client. When the call generated by the automation is answered by voicemail, the agent automatically initiates a new call a few seconds later. However, I didn't activate the second call, so I don't have the call ID, and if the person answers, I can't send the result to my clients. This is a very serious issue, and I don't understand why it's happening. Why is the agent connected to my API, which should only initiate the call from the automation, automatically calling without authorization?

Can you share some detailed logs of a call?

This is one the call: - call_2f28cbf6b6284443e29b6852596

Just to get some context, do you have an n8n or make automation that’s starting these calls?

yes I have n8n

What does the call flow look like

Exactly

Hello @Federico Garau , so in this screenshot is your workflow , that starts these calls , and the one your work at 09:16:18 you didn't start!

yes

this call also show on your n8n workflow? Like the one before?

Yes, I receive in the webhook the call start data and the call ended data, but they are not triggered by my workflows

I think its some how triggered by your workflows , what you can do is to stop this one and try to initiate a call with just normal API call from the terminal/playground/code/n8n http one node only (triggered manually) , and if this happened again then their could be an issue, if not then its triggered by your workflow.

No, it's not been triggered by my workflow, what I showed you is just the workflow with the webhook that receive the call start and the call end infromations

Okay, can you reproduce it as I mentioned, to turn off this workflow and try it without it and see if reproducible or not?

I've tested everything and monitored the workflows, but each time, two different calls are triggered instead of one, and the problem occurs in two different automations, not just one. - in the screenshot you can see on the left the retell AI dashboard with two different calls started to the same number afte just 1 second, and on the right the trigger of my automation that has started just the first one, not the second one https://cdn.discordapp.com/attachments/1470795300154245284/1471105203997511730/Screenshot_2026-02-11_alle_12.24.16.png?ex=698db8fc&is=698c677c&hm=a6a54c4db1d677dfcd5266eb609898e4211cec9e7a11a87954775fbd352c0fd1& https://cdn.discordapp.com/attachments/1470795300154245284/1471105204228460544/Screenshot_2026-02-11_alle_12.24.48.png?ex=698db8fc&is=698c677c&hm=7d372651a8cb1b3766eb31ccb78f6166a4d7009f2bd647835414aae6ade84d54&

I did check with the team and we received two requests, I don't know what is the logic of workflow , but I want you to try it without the workflow with normal API request, from the terminal/playground/code/ or even n8n but triggered manually one time. or film a quick video reproducing the issue and dm it to me so i can see your workflow.

Hi Omar probably I have found and solved the problem in my workflow