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Inconsistency for branded call cost in Retell acco...
# ❓・bug-report
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Hi Retell team, We are confused by the branded call cost inconsistency (screenshots attached). Under each phone number, there is an option for: ** Branded Call Display your verified business name as the caller ID. ($0.1/outbound call - U.S. numbers only) ** Which, to me, reads as 10 cents per call. ------------- However, on this page of the website: https://www.retellai.com/features/branded-call-id It says... ** At $0.10/min, scale your productivity without breaking the bank. ** ------------- WHAT IS THE CORRECT PRICING ? $0.10/min would almost double the cost per minute... https://cdn.discordapp.com/attachments/1470828470283141151/1470828470572417167/Screenshot_2026-02-10_at_12.05.30_PM.png?ex=698cb742&is=698b65c2&hm=6e09d7f7887a52c7793a7655af2ad6436d9a958e585d013178bec46563d2dcd9& https://cdn.discordapp.com/attachments/1470828470283141151/1470828472594337862/Screenshot_2026-02-10_at_12.06.18_PM.png?ex=698cb742&is=698b65c2&hm=03614a340c4c0f4ea7221a92750a46b5d1d618b091973f3746a77b0f4ce34e81&
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ok I will confirm it with the team and will let you know
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Thank you @Shah - support @ Retell AI!
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Hello @sw2026sw , just to make sure I'm getting it right on the dashboard its shows $0.1/min and the home page its showing $0.10/min That is the issue? because Its the same.
i'm sorry
oh
Its here on the call not the minute
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@Omar Ashraf | Community Lead, thanks for the message! No, that's not right. If you go here + select a phone number: https://dashboard.retellai.com/phoneNumbers You will see 'Advanced Add-Ons' Under Branded Call it says: **Branded Call Display your verified business name as the caller ID. ($0.1/outbound call - U.S. numbers only)** "$0.1/outbound call" reads as if it is 10 cents per outbound call. However, on the website, it says it's 10 cents per minute ?
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Yes, you are right. let me get you the correct pricing now
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Awesome, thank you
We wanted to do it but 10 cents per minute was too steep
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Hello @sw2026sw , its per call
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@Omar Ashraf | Community Lead, amazing thank you for your help!