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Hi there- I'm having trouble making outbound calls...
# ❓・ai-evy-support
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Hi there- I'm having trouble making outbound calls. I purchased a Twilio number and connected it to Retell using elastic SIP trunking. I created a single prompt agent in Retell. The workflow I then created in n8n is failing to dial out. Troubleshooting the issue, I realized the problem is not in n8n but between Twilio and Retell. In fact, if I simply hit the "make an outbound call" button under phone numbers in Retell, I have the same behavior. Specifically, the calls don't appear in Twilio logs at all, and therefore do not get past Retell. Retell call history shows session status "not connected" with an end reason "telephony provider permission denied". At Twilio, I have the termination UTI set to whatever.pstn.twilio.com, which I believe is correct, and I have the authentication creds set there which I enter into retell character by character so there are no typos in login info, etc. I edited the phone number at retell to start with a +1 and not have and non-numeric characters such as dash. I recreated the phone number at Retell altogether. Same behavior. The detail log at retell fails with a 403. error: Error dialing to user, SIP status code: 403 SIP error category: telephony_provider_permission_denied Error: twirp error unknown: unexpected status from INVITE response: sip status: 403: Forbidden. This still seems to be paems issue to me but I can't figure it out. I literally just started a Retell account yesterday. Any help would be appreciated.