@User Hello everyone, I'm having a very serious issue that's causing a lot of problems for my client.
When the call generated by the automation is answered by voicemail, the agent automatically initiates a new call a few seconds later. However, I didn't activate the second call, so I don't have the call ID, and if the person answers, I can't send the result to my clients.
This is a very serious issue, and I don't understand why it's happening.
Why is the agent connected to my API, which should only initiate the call from the automation, automatically calling without authorization?