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I've heard from before that the dynamic variables ...
# ❓・ai-evy-support
b
@AI Evy I've heard from before that the dynamic variables are not being extracted at run time, so does this mean I cannot extact an user's interest as a variable, and then filter the conversation flow based on that interest variable?
a
Thanks for tagging me @Bobster2002. I'll look through relevant sources and get back to you shortly.
### Answer You can extract a user's interest as a dynamic variable at runtime and then filter your conversation flow based on it. Retell AI supports extracting variables live during a conversation using the Extract Dynamic Variable Node. [(1) ]() This node extracts information from the conversation and stores it as a dynamic variable. According to the changelog, agents can now "extract and store dynamic variables live and mid-conversation, with reliably and accurately retrieved information." [(2) ]() Specifically, agents can: - Automatically save names, emails, budgets, and preferences - Reference collected data anytime during the call - Personalize workflows in real time The variable types you can collect include Text, Numbers, Boolean, and Enum (predefined lists like services or products) . [(2) ]() [(1) ]() Once extracted, you can use these variables in conversation flow conditions. To check if a variable is set in conversation flow equations: [(3) ]()
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Equation: {{user_name}} exists
Result: True if variable is set
This feature works in single, multi-prompt, and conversation flow agents. [(2) ]() So yes, you can extract an interest variable during the conversation and use it to control transitions in your flow.
​ To learn more, see the sources I considered: [[1] Extract Dynamic Variable Node](https://docs.retellai.com/build/conversation-flow/extract-dv-node) [[2] Platform Changelogs | Retell AI](https://www.retellai.com/changelog) [[3] Dynamic Variables](https://docs.retellai.com/build/dynamic-variables) ​
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.
b
@AI Evy when was this update?
a
Thanks for the follow-up, @Bobster2002. I'll get back to you soon.
### Answer The Extract Variables in Real Time feature was released on July 7, 2025, as part of the "Major Platform Upgrades: Knowledge base, warm transfer, Voice & Analytics" changelog entry. [(1) ]() [(2) ]()
​ To learn more, see the sources I considered: [[1] Platform Changelogs | Retell AI](https://www.retellai.com/changelog) [[2] Major Platform Upgrades: Knowledge base, warm transfer, Voice & Analytics](https://www.retellai.com/changelog/major-platform-upgrades-knowledge-base-warm-transfer-voice-analytics) ​
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.
b
@AI Evy My agent seems to be reporting the wrong time by just an day why is that? I'm using the proper dynamic variables for current time
a
Thanks for the follow-up, @Bobster2002. I'll get back to you soon.
### Answer The most likely cause is a timezone mismatch. The default
{{current_time}}
variable uses
America/Los_Angeles
timezone. [(1) ]() If your actual location is in a different timezone, this could cause the date to appear off by a day (especially around midnight in either timezone) . Solution: Use the timezone-specific variable format:
Copy code
{{current_time_[timezone]}}
For example: -
{{current_time_Australia/Sydney}}
-
{{current_time_America/New_York}}
Similarly, if you're using the calendar variable,
{{current_calendar}}
defaults to
America/Los_Angeles
, but you can specify your timezone with
{{current_calendar_[timezone]}}
. Make sure the timezone you specify matches where your users or business operates. The available system variables include examples like
{{current_time_Australia/Sydney}}
and
{{current_time_America/New_York}}
.
​ To learn more, see the sources I considered: [[1] Dynamic Variables](https://docs.retellai.com/build/dynamic-variables) ​
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.
b
@AI Evy woudl toronto time work? or only new york?
a
Thanks for the follow-up, @Bobster2002. I'll get back to you soon.
### Answer --- Toronto should work. The
{{current_time_[timezone]}}
variable accepts standard timezone identifiers. [(1) ]() The format would be:
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{{current_time_America/Toronto}}
The documentation shows examples like
{{current_time_Australia/Sydney}}
and
{{current_time_America/New_York}}
, which follow the standard IANA timezone database format (Region/City) . Toronto is a valid IANA timezone identifier (
America/Toronto
) , so it should work the same way.
​ To learn more, see the sources I considered: [[1] Dynamic Variables](https://docs.retellai.com/build/dynamic-variables) ​
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.