### Answer I don't have the ability to look into specific calls directly. However, I can help you understand how to investigate this issue. The

disconnection_reason

field in your call data tracks why calls disconnect. [(1) ]() You can retrieve call details using the Get Call API endpoint to see the specific disconnection reason and other diagnostic information. To investigate further, you should: 1. Check the public_log_url - This contains details about all requests and responses received during the call, which is helpful for debugging and tracing. 2. Review the transcript and recording - Compare what happened in the conversation against the disconnection reason to identify patterns. 3. Check latency metrics - High latency can sometimes cause call quality issues that lead to unexpected disconnections. The call response includes latency tracking data for e2e, ASR, LLM, and TTS. For direct investigation of specific call IDs by the Retell team, I recommend: - Visit [Contact Sales]() - Visit [) When contacting support, provide the specific

call_id

values for the affected calls so they can investigate on their end.

​ To learn more, see the sources I considered: [[1] Get Call](https://docs.retellai.com/api-references/get-call) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

@AI Evy how do I contacta human support engineer

### Answer To contact a human support engineer at Retell AI, you can reach out through these channels: - Email: support@retellai.com [(1) ]() - Sales inquiries: [Contact Sales]() [(2) ]() - GitHub: [) When reaching out about your call disconnection issues, include your specific

call_id

values so the team can investigate on their end. [(1) ]()

​ To learn more, see the sources I considered: [[1] Support](https://discord.com/channels/1186424376300679209/1433077970066735194) [[2] Verified Phone Number Support](https://community.retellai.com/t/verified-phone-number-support/432) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.