Thanks for the suggestion — we actually tried a similar approach with agent transfers. The main issue we’re hitting is when the call starts in a language that’s not supported by Multilingual STT (e.g. Romanian). In that case, the first agent can’t transcribe the speech correctly, so even a custom function (language detection) doesn’t help, because there’s no reliable text to route on. For example: • The agent starts in Romanian • Then the caller says: “Hello, can you speak in English?” • The STT fails to transcribe that properly, so the agent never knows it should transfer At this point, the only options seem to be: • Heavy prompt/training workarounds (which get messy), or • Forcing language selection upfront (DTMF / IVR) If you’ve found a way to handle this cleanly when the initial language is unsupported, I’d love to hear how you solved it.