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call_57571f24a01d597fd4414d851fd
# ❓・bug-report
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Hello, the agent glitched and sounds demonised at the and
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Hi @SarShalom
Can you share the call id and agent id
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call_57571f24a01d597fd4414d851fd
@Shehroze -Support @Retell
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And agent id too
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agent_88e8f26179a64a9c5f32cf687c
@Shehroze -Support @Retell
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Okay I share this to team and come back to you
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TY 🙂
@Shehroze -Support @Retell hello do you have any update? its still happening unfortunatley
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Your issue has been reported once I get an update I will tell you
Hey @SarShalom so the team Checked the logs, and there was no TTS fallback that occurred, so this case this was an issue with the voice provider. Some voices are more robust than others, so I recommend either switching to one of the recommended voices or trying a different TTS provider.