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Retell AI

Hello, I’ve been calling from several accounts for almost a year, including this one, and I’ve never had this issue before. I just made 7 calls and then got this error. I’ve got the same error on a couple of other aged accounts too. Why did this happen is it a bug or something? How to fix it?
https://cdn.discordapp.com/attachments/1467886786402324541/1467886786591326229/Screenshot_2026-01-31_002402.png?ex=69820399&is=6980b219&hm=b59563618ab599a98376dff9f929450cebf849aff7a5fe3505fb6918cdd7b710&

could you provide org id and and agent id

Hi,

Agent ID
agent_2e9e157f54d3a03cf6ac329399

Workspace ID
org_jpVQ5sypg6oZDuG7

Hi, please send business documents to support@retellai.com for verification.

Business registration , and tell me what you email you used so I can expedite  it.

<@605090813025976344>  sent you a pm with the email