Can't receive OTP
# ❓・bug-reportp
Phill
02/02/2026, 7:58 AMHello @Colin - Integrations @ Retell AI @Omar Ashraf | Community Lead
We don't receive OTP for authorization to our email group
itde*@airi*******
This is urgent!!!
Phill
02/02/2026, 8:01 AM@User @User @User
Phill
02/02/2026, 8:52 AM@User @User @User
@Colin - Integrations @ Retell AI @Omar Ashraf | Community Lead
Phill
02/02/2026, 9:20 AMGuys, please check what the problem is.
We cannot log into our account because we are not receiving OTP.
Phill
02/02/2026, 9:53 AM@Shehroze -Support @Retell
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Shehroze -Support @Retell
02/02/2026, 9:53 AMHi @Phill
Shehroze -Support @Retell
02/02/2026, 9:54 AMDo you see any error on screen
Shehroze -Support @Retell
02/02/2026, 9:54 AMOr simply otp doesn't come
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Phill
02/02/2026, 9:55 AMSimply doesn't come
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Shehroze -Support @Retell
02/02/2026, 9:56 AMDm me the email you are trying to login with
Shehroze -Support @Retell
02/02/2026, 9:56 AMI report this issue to team
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Phill
02/02/2026, 9:56 AMitdep@airis.space
s
Shehroze -Support @Retell
02/02/2026, 9:57 AMOk I report this issue to team
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Phill
02/02/2026, 10:52 AM@Shehroze -Support @Retell How is it going?
Phill
02/02/2026, 1:37 PM@Shehroze -Support @Retell Please clarify about this issue
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Shehroze -Support @Retell
02/02/2026, 1:37 PMI have reported your issue once I get a reply I will tell you
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Phill
02/04/2026, 9:40 AM@Shehroze -Support @Retell fixed or not?
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Shehroze -Support @Retell
02/04/2026, 10:16 AMTeam is looking into it