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<@1145576664366055464> I saw the new AI Quality Assurance feature and I just clicked on it to have a look. But then I got the billing for $88, how is that possible?, even the calls were $57, how the QA can be more expensive than the calls? How can I ask for a refund? I'm not even using that feature, and I don't find it useful.

Thanks for tagging me <@1438046775037657180>. I'll look through relevant sources and get back to you shortly.

### Answer
 

AI QA is priced at **$0.10 per minute of analyzed call time** after the first 100 free minutes per workspace. [(1) ](<https://docs.retellai.com/ai-qa/overview>)

It's possible for AI QA costs to exceed your call costs because AI QA analyzes a sampled set of calls, and if you have a significant volume of call minutes being analyzed, the per-minute charge adds up independently of your voice/LLM costs. 

## To request a refund:

Based on similar billing issues reported by other users, you should create a support ticket. [(2) ](<https://discord.com/channels/1186424376300679209/1425198807116812318>) Users have successfully received refunds for billing discrepancies by reaching out to the Retell support team. 

You can also review your billing breakdown in the **Usage tab** on the Billing page to see a detailed cost breakdown by provider/category. [(3) ](<https://docs.retellai.com/accounts/billing>)

**Contact options:**
- [Contact Sales](<https://retellai.octolane.com/>)
- [Retell AI GitHub](<https://github.com/RetellAI/>)

Would you like me to provide more details on how billing works or how to monitor your usage?

​
To learn more, see the sources I considered:

[[1] AI Quality Assurance](https://docs.retellai.com/ai-qa/overview)
[[2] Billing Bug and Question](https://discord.com/channels/1186424376300679209/1425198807116812318)
[[3] Billing Overview](https://docs.retellai.com/accounts/billing)
​

Feel free to tag <@1145576664366055464> with additional questions. I also appreciate feedback, it helps me improve.