### Answer Here's how verified phone numbers and branded calls work in Retell AI: ## Verified Phone Number Process 1. Create a Business Profile first via the [Business Profile guide]() [(1) ]() 2. Apply for Phone Number Verification by selecting your business profile and submitting through the dashboard 3. Once approved, the number shows an "Active" status under the Phone Numbers tab ## Branded Call Process 1. Create and verify your business profile [(2) ]() 2. Navigate to the Branded Call section, select your verified business profile, and enter your desired business name display Business name character limits: - T-Mobile: Up to 32 characters - AT&T: Up to 32 characters - Verizon: Up to 15 characters ## Regarding Your Pending Application The verification process typically takes 1–2 weeks after submission. [(1) ]() [(3) ]() If your application has been pending beyond that timeframe, you may want to reach out for support: - Visit [Contact Sales]() - Check [) Important: Without a verified phone number, your calls may be marked as "Spam Likely." Retell AI strongly recommends enabling verified caller ID to ensure your business name displays correctly and to maximize branded call benefits. [(2) ]()

​ To learn more, see the sources I considered: [[1] Apply for verified phone number](https://docs.retellai.com/build/telephony/verified-phone) [[2] Apply for branded call](https://docs.retellai.com/build/telephony/branded-call) [[3] Boost Trust with Verified Phone Numbers | Retell AI](https://www.retellai.com/features/verified-phone-numbers) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

### Answer Since your application has been pending for over 2 weeks (beyond the typical 1–2 week approval timeframe) , here are some steps you can take: [(1) ]() Check Your Application Status: - Go to your phone detail page in the Retell Dashboard to see if the status shows "Rejected" or still "Pending" [(2) ]() - If rejected, click to view the detailed rejection reason and address any issues before resubmitting If Still Pending: Since it's past the expected timeframe, I'd recommend reaching out directly for support: - Visit [Contact Sales]() - Check [) If your application was rejected, the support team will work with you to identify issues and help resubmit your application. [(1) ]()

​ To learn more, see the sources I considered: [[1] Boost Trust with Verified Phone Numbers | Retell AI](https://www.retellai.com/features/verified-phone-numbers) [[2] Handle application rejection](https://docs.retellai.com/build/telephony/branded-call-rejection) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

​ To learn more, see the sources I considered: [[1] Branded call stuck for over a month](https://discord.com/channels/1186424376300679209/1371516266849898497) [[2] Branded Call Application stuck for longer than two weeks now](https://discord.com/channels/1186424376300679209/1389702404362076241) [[3] 404 Error on Create a Phone Call](https://retell.discourse.group/t/404-error-on-create-a-phone-call/22) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

### Answer For verified phone number or branded call applications that are stuck pending, you should contact support@retellai.com. [(1) ]() [(2) ]() When you email them, include: - Your phone number - Submit date - Confirmation of your completed business profile - Request for a status check [(2) ]() You can also visit [Contact Sales]() for additional assistance. [(3) ]()