### Answer To create a global Q&A node, you can set any node to be a global node by checking the

Global Node

checkbox in the node settings. [(1) ]() You'll need to set a condition for when the global node should be transitioned to—for example, "When user asks a general question." Any time during the call when that condition is met and the agent is performing a transition, the global node will be triggered. Regarding returning to the previous node: The available documentation does not explicitly describe a built-in mechanism to automatically return to the node that triggered the global node. Global nodes can be transitioned to from anywhere and do not necessarily need to be connected to the rest of the graph. Possible workarounds: - You could manually create transitions from your global Q&A node back to the key nodes in your flow. - Consider making key steps global nodes themselves to allow users to jump between nodes as needed. [(2) ]() Note: Some users have reported looping issues when using global nodes with split/logic nodes, so you may want to add transition fine-tune examples to help guide the model. [(3) ]() If you need a more robust "return to previous node" feature, I'd recommend reaching out to support or checking if there are updates to the conversation flow capabilities.

​ To learn more, see the sources I considered: [[1] Global Node](https://docs.retellai.com/build/conversation-flow/global-node) [[2] Debug guide](https://docs.retellai.com/build/conversation-flow/debug-guide) [[3] Conversation Flow Node Looping](https://discord.com/channels/1186424376300679209/1372978630841602078) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.