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Manual Review Requested for 10DLC registration?
# ❓・bug-report
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Hello, I’ve tried to submit my business profile for review as part of the 10DLC registration and it keeps getting rejected for the business registration number being incorrect. I’ve reviewed the application several times and cross-checked with the formal documentation I have for the business (IRS letter providing the EIN number) and it is correct. I reached out to support@retellai.com providing screenshots of the application I filled out and attaching the formal documentation to show that the number is correct. I get an automated reply saying to use the correct EIN number and re-submit. Is there a way to get a manual review of my application? I’ve asked for it via email, but I don’t get a response. Workspace ID: org_cIrPsfyDN4c19c3l This is pretty urgent as it's preventing us from launching our operations. Any help would be greatly appreciated.
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Hello @Aeris , you are applying for a Verified phone number?
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@Omar Ashraf | Community Lead Yes, a verified phone number
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unfortunately we can't provide a manual review since the Verifying process is from the provider not us.
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@Omar Ashraf | Community Lead So how can I go about getting this approved, since the information is correct. Do you have an email or phone number I can reach out to for support with the provider?
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These are the provider requirement :https://support.twilio.com/hc/en-us/articles/11847054539547-A2P-10DLC-Campaign-Approval-Requirements
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@Omar Ashraf | Community Lead I reached out to Twilio regarding this issue and asking for a manual review. Twilio requires that all 10DLC registration escalations and manual review requests be submitted by the account owner (RetellAI). As an end user, I cannot contact Twilio directly. Please escalate my case to Twilio Support and request a manual review, providing my business documentation as needed.
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Sure, I will check with the team and create a ticket for you on Twilio.
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@Omar Ashraf | Community Lead How can I go about providing you with the formal documentation that you can submit with the ticket?
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you can email us at support@retellai.com , I think you already did , I will email you back on the same email if there any requirements
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@Omar Ashraf | Community Lead Ok, I will send one more email to that address including all the relevant documentation, so we don't have to keep going back and forth. Thanks
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Sure.
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@Omar Ashraf | Community Lead Email sent.
@Omar Ashraf | Community Lead The 10DLC application I submitted this morning was rejected again with the automated review. For purposes of the ticket you created in Twilio, do I need to apply again or can they just do the manual review on their side without me having to try again?
@User @User Just wanted to follow up on this question ^^? Thanks
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Hello @Aeris , can resubmit it without the dash in between
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@Omar Ashraf | Community Lead I just resubmitted the application without the dash in between for the EIN.
@Omar Ashraf | Community Lead The application without the dash in the EIN got rejected.
@Omar Ashraf | Community Lead Were you able to create the ticket with Twilio’s support team?
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I've escalated to the team responsible for it , I'm waiting for there update on it
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@Omar Ashraf | Community Lead Okay. I hope we can get this prioritized and resolved asap. It’s severely disrupting business operations.
@Omar Ashraf | Community Lead Any luck in hearing back from the team?
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We made ticket for you.
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@Omar Ashraf | Community Lead Thanks. Please let me know if I need to submit the application again, or if they can handle things on their side.
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@Omar Ashraf | Community Lead Fantastic news! Thank you and the team for helping to resolve this issue!
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