The Retell Community is where innovators, call center leaders, and AI enthusiasts come together to share ideas, learn best practices, and explore the future of voice automation. Join to connect with peers, get early access to product updates, and collaborate on building human-like AI voice experiences that transform customer service.

Retell AI

We have a problem when agent fails to correctly transcribe the call. The call is in German language, and what user (human) says is often described just as "inaudible noise", even though it is clear to hear when listening to the call recordings.
Agent ID: agent_fe558d8cd49bf2d8517e410d9b 
Settings: remove noise, optimize for speed.
Call IDs: call_f1acfe5b9c85242b7836c651cfa
                call_342f1ab9659a4ca0fbca0422b3c

You can set the agent's language field to de German. Change stt_mode from "fast" to "accuracy". And Ensure denoising is set to basic noise-cancellation rather than the aggressive mode.

<@1405365110880338062> works better now, thanks.