@Omar Ashraf | Community LeadHello, please help me log into my account. For some reason, I am not receiving verification code emails. My account is at itdep@airis.space. Please check whether the emails are being sent. If so, what is the status of the emails and why are they not being delivered?

Hello @Alex , can you try to use google login ?

@Omar Ashraf | Community Lead That's impossible in my case

Okay , did you try to use the forget my password link?

I haven't tried resetting my password. If I use it, I still won't be able to get the code next time

Yes I get what you mean, I've already escalated your issue with the team, I will update you very soon.

not working, no emails @User

is this issue still persisting

Yes, I still haven't received any emails with the code

Just want to clarify? Usually verification codes are sent via sms

It is more convenient for me not to use SMS verification.; for the last six months, I have been using email verification

Hello @Alex, for yesterday the code was triggered after the session expired so the provider for security reason didn't send it , but we also noticed that you only tired once, so i'm checking with the team again today, sorry for any inconvenience.

I replied in DM

Okay.