Usually HubSpot workflow calling via retell works, but I just received an error as follows with no additional info: "There was a problem completing this action. We didn't get a response from the connected app." https://cdn.discordapp.com/attachments/1465059795223711947/1465059796167295168/image.png?ex=6977bac2&is=69766942&hm=a9083e425c79f85aca592f9738513d09aaf1e4c8c7cecd8886687761454456c4&

I can help troubleshoot this! The error usually means either: The Retell API timed out or didn't respond There's a connectivity issue between HubSpot and Retell The phone number or call parameters were invalid Question: Was this a one-time error or is it happening consistently? Also, did anything change recently in your Retell configuration or the phone number you're calling?

consistently. no change to configs.

Thanks for clarifying. Since it's consistent and nothing changed in your configs, this points to either an API connection issue on Retell's end or a webhook timeout problem in HubSpot. I'd be happy to dig into this for you and get it resolved. I can check the API logs, test the connection, and fix whatever's causing the block. Would you be open to discussing this privately so I can take a closer look at your setup?

prefer to do it publicly. i'm not sure who you are.

Hi @mush error typically indicates a timeout or connection issue between HubSpot and Retell AI. Verify your retell connection with hubspot and check your API key if it is valid or not

retell shows connected to hubspot within the hubspot app. there's no further way to diagnose anything relating to a timeout. can you help dive deeper to troubleshoot why this stopped wworking and confirm it will work next time? it used to work just fine, and then stopped working a couple days ago (no changes made on my end) https://cdn.discordapp.com/attachments/1465059795223711947/1465335312728199198/image.png?ex=6978bb5b&is=697769db&hm=cf4c97557c748ecf1022e54443cf6e22c1a1edaa64f22fb225557f26635614a7&

Did you tried to disconnect and then reconnect

no - is that the only troubleshooting step or can you review the logs?