The Retell Community is where innovators, call center leaders, and AI enthusiasts come together to share ideas, learn best practices, and explore the future of voice automation. Join to connect with peers, get early access to product updates, and collaborate on building human-like AI voice experiences that transform customer service.

Retell AI

<@1145576664366055464>  What abot your postcall webhooks... what are you retries rules in case of failure? Do you log the error succes sending webhooks?

Thanks for tagging me <@612572507345649664>. I'll look through relevant sources and get back to you shortly.

### Answer
 

For post-call webhooks (like `call_ended` and `call_analyzed`) , here are the retry rules:

**Retry Policy:**
- The webhook has a **timeout of 10 seconds** [(1) ](<https://docs.retellai.com/features/webhook-overview>)
- If no success status (2xx) is received within 10 seconds, the webhook will be **retried up to 3 times** 

**Important Behavior:**
- Webhooks are triggered in order but are **not blocking** — if the `call_started` webhook fails, `call_ended` can still be triggered 
- For calls that did not connect (e.g., `dial_failed`, `dial_no_answer`, `dial_busy`) , the `call_started` webhook won't fire, but `call_ended` and `call_analyzed` webhooks will still be triggered 

**Error Logging:**
The sources don't explicitly describe a webhook delivery log accessible to users in the dashboard. However, based on a Discord thread, errors do appear in the call's detail logs — for example, one user saw this in their logs:
```
error: Error triggering webhook for call_analyzed Axios Error: error code: ERR_BAD_REQUEST...
```
[(2) ](<https://discord.com/channels/1186424376300679209/1400191602206576790>)

This suggests errors are logged on Retell's side and visible in call detail logs, but I don't have documentation confirming a dedicated webhook delivery log UI.

Feel free to tag <@1145576664366055464> with additional questions. I also appreciate feedback, it helps me improve.

​
To learn more, see the sources I considered:

[[1] Webhook Overview](https://docs.retellai.com/features/webhook-overview)
[[2] Call_Analyzed webhook event not working reliably for longer calls](https://discord.com/channels/1186424376300679209/1400191602206576790)
​