### Answer This "account on hold for further verification due to high volume calls" message is a specific account-level hold that requires direct support intervention—it's separate from the standard KYC verification process you'd find in the dashboard. [(1) ]() What you should do: 1. Email support@retellai.com with: - Your company's name - Your use case description - Verification that you represent the company 2. Check your payment method — one user reported this issue was resolved when they switched from a prepaid credit card to a physical credit card, as prepaid cards may trigger verification holds. The standard KYC verification button (found under "Phone Numbers" when you click on a number) is for enabling outbound calls on new accounts. [(2) ]() Your situation is different—it's an account hold that can only be lifted by the support team after they review your information. If you've already emailed support and haven't received a response, I'd recommend resending the email with all the requested details clearly outlined. [(1) ]()

​ To learn more, see the sources I considered: [[1] Verification Needed: Your account is on hold for further verification due to high volume calls](https://discord.com/channels/1186424376300679209/1349674463846727691) [[2] KYC Verification](https://docs.retellai.com/accounts/kyc) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.