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Is there a way to test Knowledge base retrieval an...
# ❓・ai-evy-support
a
@AI Evy Is there a way to test Knowledge base retrieval and see what it returns. When I do a test in playground, I don't see any Knowledge Base retrieval
a
Thanks for tagging me @Alex. I'll look through relevant sources and get back to you shortly.
### Answer Yes, you can view Knowledge Base retrieval chunks directly within the Test LLM feature. [(1) ]() This update provides visibility into how the Knowledge Base is being used—you can check if questions are retrieving the correct information and make adjustments as needed. However, there's a known behavior difference: some users have reported that Knowledge Base retrieval works during audio calls but may not consistently show retrieval in the text-based "Test LLM" playground. [(2) ]() If you're not seeing retrieval in the playground but it works on actual calls, this appears to be a recognized inconsistency. To test your Knowledge Base: - Add the Knowledge Base to your agent - Ask related questions in the Test LLM area - The agent should automatically reference the content without requiring prompt changes [(3) ]() If retrieval still isn't appearing, ensure: 1. The Knowledge Base status is "complete" (not "in_progress" or "error") [(4) ]() 2. The KB is properly linked to your agent in the agent editor [(3) ]()
​ To learn more, see the sources I considered: [[1] Important Pricing Adjustments, New Voice Models, and More!](https://www.retellai.com/changelog/important-pricing-adjustments-new-voice-models-and-more) [[2] Knowledge base retrieval not working](https://discord.com/channels/1186424376300679209/1311001039109095484) [[3] Empower AI with Dynamic Knowledge Bases | Retell AI](https://www.retellai.com/features/knowledge-base) [[4] Get Knowledge Base](https://docs.retellai.com/api-references/get-knowledge-base) ​
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.