Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

​ To learn more, see the sources I considered: [[1] Update Chat Agent](https://docs.retellai.com/api-references/update-chat-agent) [[2] make.com integration webhook](https://discord.com/channels/1186424376300679209/1394693734532251790) ​

### Answer Here are a few things to check for your chat agent webhook configuration: 1. Verify the webhook URL is set on your Chat Agent For chat agents, you need to configure the

webhook_url

directly on the agent. [(1) ]() The webhook binds events for that agent to your specified URL. 2. Check for authorization issues A common problem when integrating with Make.com is a 401 error, which means unauthorized access. [(2) ]() Ensure you have the correct

Authorization

header configured (e.g.,

Bearer <token>

) . 3. Verify webhook timeout settings The

webhook_timeout_ms

setting controls the timeout for the webhook in milliseconds—default is 10000 (10 seconds) . [(1) ]() If your Make.com scenario takes longer to respond, the webhook may time out. 4. Confirm the webhook scenario is active in Make.com Make sure your Make.com scenario is active and listening for incoming requests. [(2) ]() If you've verified all of the above and still aren't receiving signals, I'd recommend reaching out to Retell AI support with your agent ID so they can investigate further on their end. Check out these potentially useful sources: - [Webhook Overview]() - [Update Chat Agent]()