### Answer For handling IVR systems like Angi that require pressing digits or responding to prompts, you can use the Press Digit Tool combined with appropriate prompting. [(1) ]() ## Setup Steps 1. Add a Press Digit Tool to your agent—this gives your agent the ability to press digits (DTMF input) . 2. Add prompts to guide the agent on when and what digit to press. For example:

You are going to call to a business and they may have IVR setup.
Listen carefully to their setup and press the right digit to navigate 
the IVR to reach the support department.

Or if you know the digit beforehand:

Press digit 1 to reach the support department.

## For Your Specific Scenario For the Angi-style looping IVR flow, you'd want to prompt your agent to: - Listen for the "press 1 to accept" prompt and use the Press Digit Tool - Wait patiently during the customer ring phase - If the menu loops back, repeat the process Note that some IVRs accept audio input directly—for those, you can simply prompt the agent to say "accept" without needing the Press Digit Tool. Important: This functionality only works with Call API v2.

​ To learn more, see the sources I considered: [[1] Press digit (IVR navigation)](https://docs.retellai.com/build/single-multi-prompt/press-digit) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.