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In every one of our Spanish calls it never transcribes "Si" correctly. It will right it in the transcript (sometimes as "C" instead) but never triggers the turn detection so they end up waiting 10+ seconds before the agent responds. We have tried to add Si to the "boosted keywords" section but it detletes everytime (assuming beause it is not an english word). In addition in the prompt we have put that C or Si is a valid answer but that doesn't seem to work either. Please help us out, this is very urgent for us.

An example of one of many: call_c6d094a6ece22bc26d1fb8bd5c6

Hi <@1448078818307870971>  add the word "SI" to boosted keywords,and if you still get issue send me screenshot of what you see

<@1405365110880338062> as mentioned I tried this - but boosted keywords is no longer a csv format. whenever I type si into boosted keywords it replaces the word with “and” please try it out

Hi <@1448078818307870971> word si is added
https://cdn.discordapp.com/attachments/1463670072261218497/1464461328700936306/IMG_20260124_082517.jpg?ex=69758d65&is=69743be5&hm=707f8f0ba4e812d942ce4856aaf148b246763c863e0bb42118bb40b94dda9927&