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The inbound call disconnects after 8-11 seconds
# ❓・bug-report
c
I am using Retell Multi-prompt agents, and when I call the agent on the phone number, the call gets picked up, I don't hear anything, I say something, and it automatically hangs up. I am using Telnyx for the phone number
s
Hey @Cygentive
Can you share call Id
c
Yeah, sure 1. call_06087950860fb30b57de494b043 2. call_5afdf65e6c583f7e7b1fe76048b 3. call_017c2c4a046ffc5c3848b973c9f It is happening very often.
It happened 6 times in a row again before the agent finally talked, and I have already set the interruption sensitivity to 0.65. 1. call_89b22a68ddf4d3503f3981ec5a2 2. call_8f76efb3e540d0ac6027e6a8dd1 3. call_edf23ce5b50a60af8612c3cfbe4 4. call_58b3c66599c35eec75ecd4e2a7f 5. call_d2c428053f41eee4310a692cda1 6. call_70e5d433ea3840f0f3bc8fa92a8
s
Yeah I have passed your issue to team
c
I am also attaching the screenshot of one of these calls. I would really appreciate it if you could help me fix this, because this is very urgent. https://cdn.discordapp.com/attachments/1463115974818398446/1463161410057011315/image.png?ex=69814d80&is=697ffc00&hm=b89ba6111ac4050ab35abdfcbbb0215b710be07253c917f6a24ae82bc10b1dc6&
@Shehroze -Support @Retell Any update on the issue?
s
Hi @Cygentive team says it's a telephony issue and are looking into it
c
Okay, so is it a problem from Telnyx? Just like previously it was happening with Vonage, I read another thread about it.
@Shehroze -Support @Retell It's been 5 days, any update?
@Shehroze -Support @Retell You have really crappy support. It's been 13 days, what, are you napping?
@Shah - support @ Retell AI
What is this behaviour?
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