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Hi Retell team,I'm experiencing a persistent issue...
# ❓・bug-report
h
Hi Retell team, I'm dealing with a repeated workspace invite issue across multiple clients that's seriously blocking work—accepted invites aren't adding the workspaces to my dashboard at all. Issue steps: - Clients send invite email to hello@elyte-ai.com - I click the Accept/Join link in the email - It redirects to login/dashboard as expected (no errors shown) - But the new workspace never appears in my top-left workspace selector dropdown or anywhere else - Tried on multiple devices/browsers (including separate laptop), full logout/login, cache clear, and clients resending invites—same failure every time - No visible error; it just silently doesn't add the workspace Specific client examples: 1. Client: jennifer@prismintelligence.com - Invitation link: https://dashboard.retellai.com/?invitation=DFqJpjyD0PjR5IzY4014uUlvIg6ABK6I&organization=org_t5SFesamL6L59Yd1&organization_name=5eaa2f475b25fe7a - Org ID: org_t5SFesamL6L59Yd1 - Org name (from link): 5eaa2f475b25fe7a 2. Client: lex@caeluscare.ai - Invitation link: https://dashboard.retellai.com/?invitation=ewHfss4TzHCFOE4g1RewLODwhAdKDFrj&organization=org_mRUJVHzGwfRfWLsd&organization_name=2e409b6c6f3f0e00 - Org ID: org_mRUJVHzGwfRfWLsd - Org name (from link): 2e409b6c6f3f0e00 My details: - Email: hello@elyte-ai.com - Approximate invite dates: Yesterday (Monday) for Alex and 16th of January for jennifer. - Location: London, UK (GMT) Thanks for the fast help! Harry (hello@elyte-ai.com)
o
Hello @harry9024 , can you share the org id that you are trying to accept the invite from
h
Org ID: org_t5SFesamL6L59Yd1 and Org ID: org_mRUJVHzGwfRfWLsd
I think it's those, that's what ai extracted from the invite links I was sent
o
These are the orgs for the people Invited you , I want the org id for your account.
h
Thanks, it's this - org_PMpbHETJP0UStDXR
Any luck with this? Got 2 clients waiting for me to begin this and can't access their accounts 🙁
o
Did you delete your first workspace ?
h
No
I don't think so
I have quite a lot connected to each other, I have 2 different Retell accounts myself with diff emails and then i also have access to a lot of clients accounts
I have accessed these two invites now via my other account as I got them to resend the invites to my personal email.
o
I've reported your issue to the team, I will update as soon as possible.
Hello @harry9024 , it should be fixed now.
w
@Omar Ashraf | Community Lead I'm having this exact same issue right now and can't figure out how to resolve it. What can I share to get help with this as I also have clients waiting and cannot fulfill
o
Hello @Will Kabrall , can you create a new ticket and share your org id ?
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