I tried to scan my identity documents many times but keep getting rejected, even though the image was clear. I contacted support via email for assistance but no replies (other than the AI). Can someone help

Hello @Jonathan RE , can you share your email you used, and I will forward it the team for a manual reveiw.

Okay, I dm you

I've forward it.

How long will I need to wait?

Usually takes one business Day.

Got it. They will reply me via email right?

Correct.

I have not received any replies though 🙁