When caller not introduce himself in starting line. Everything works fine, agents ask about name. And pick it up. But when caller introuduce himself with name, it stucks in conversation node and call end extract varialbles is not completed. call_1e93e67833833baaf9e...7b1

This usually happens because the conversation/AI node is trying to extract the name twice. When the caller introduces themselves early, the variable may already be partially filled or not matched to the expected format, so the flow gets stuck and the call ends before variable extraction completes. I can guide you on how to handle both cases (name given at start or later) cleanly. Quick question: How are you extracting the name (AI/conversation node, regex, or explicit “ask for name” step)? And are you checking if the name variable already exists before asking again?

Thanks, i ask for name in Converstation Node- in one of the steps right at the end. This is last thing then it should continue to Extract Variable node.

Thanks for the details. I see the issue now 👍 The problem is likely that when the caller introduces their name earlier, the Conversation Node still tries to capture it again at the end, which causes the flow to stall before the Extract Variable node runs. I can help you fix this by adjusting the logic so it checks whether the name is already provided and skips the question if needed, ensuring the Extract Variable node always completes. If you’d like, I can guide you step by step or help you implement the fix directly.

Hi @Fred You can use transition finetune examples showing that when the user provides their name upfront, the agent should still transition to the Extract Variable node. This helps the model understand the expected behavior.