Hi Retell Support Team, We’re seeing an issue with warm transfers (“Chat with human”). When a caller requests a warm transfer and hangs up while the transfer is in progress, the warm transfer session does not end. The call continues running, and if a human rep accepts afterward, the system attempts to bridge the call even though the caller is already gone. The call only ends when the human rep manually hangs up. This causes: Calls staying active after the caller disconnects Human reps not being notified that the caller has hung up Invalid transfer/bridge attempts Expected behavior: If the caller hangs up during a warm transfer, the transfer should automatically terminate or clearly notify the human rep that the caller has disconnected. Is this expected behavior, or is there a way to automatically end warm transfers when the caller hangs up? Warm Transfer call id: call_b5fbf10887817ddfc1c6130c Main Call ID: call_3f93899c7eba81a42f005fa0050 Thanks

hello

heloo sir - i use Single prompt agent and single promtp warm transfer agents boith for this purporse

ok i am sharing it with the team and will let you know

@Shah - support @ Retell AI any updates?

I see that when a transfer completes the problem is the bot comes back and says it never did although it did this is in the recording although the caller never hears this why is it waiting on the line for a cold transfer

@Shah - support @ Retell AI any updates?

team is looking into the issue

@Shah - support @ Retell AI guys its been week already and issue is not addressed - can i get any updates at all

Sorry but no update from the team side. I have messaged again